Professional Services – Training

ITI has professional trainers in Sydney, Melbourne and Brisbane to support customer requirements for all aspects of post migration training. With the ability to cover everything from end user telephony handsets through to systems administration, ITI trainers are proficient in:

 

  • Phones – Polycom

    IP 330 / 331, IP 450, IP 550 
    IP 650, IP 670, IP 5000
    SoundStation IP 6000/ 7000
    VVX 101, VVX 201
    VVX 300, VVX 410
    VVX 500, VVX 600
    VVX 1500
  • Phones – Cisco

    7945/7965, 7975

    7841, 7861

    8841, 8861, 8811

    8831, 8941, 8945 

     9951 ,9971

    DX650, DX80 

    Jabber for Windows

    Jabber for iPhone 

    WebEx 

  • Contact Centre

    Cisco Agent Desktop
    Cisco Supervisor Desktop
    Finesse Agent
    Finesse Supervisor
    CUIC Reporting
  • Administration

    User Self Care
    Customer Administration

    (CUCM, CUCDM, CUC, UCCX)