IT Help Desk

We can provide comprehensive IT Helpdesk support for all software and solutions that we deliver. In addition, we can offer comprehensive support for your entire IT environment including servers and infrastructure. These custom support solutions can leverage coverage from our 24×7 support team and can include monitoring, alarming, lifecycle management and break/ fix level support for your organisation.

We offer an outsourced option for your companies IT Help Desk and can work with you to integrate within your organisational systems and process.

Consulting

ITIC SYSTEMS bridges the gap between business and technology by partnering with you to ensure your investment in technology is aligned to your business needs by listening to your business’ requirements and taking the time to formulate a tailored plan which will best serve your needs.

Disaster Recovery

ITIC SYSTEMS are specialists in Disaster recovery processes, policies and procedures related to preparing for recovery or continuation of technology infrastructure critical to an organization after a natural or human-induced disaster. Disaster recovery is a subset of business continuity. It is estimated that most large companies spend between 2% and 4% of their IT budget on disaster recovery planning, with the aim of avoiding larger losses in the event that the business cannot continue to function due to loss of IT infrastructure and data. Of companies that had a major loss of business data, 43% never reopen, 51% close within two years, and only 6% will survive long-term.

Unified Communications

ITIC Systems provide IP Telephony solutions that provide the foundation for meeting today’s need for Unified Communications (UC) in the enterprise. The basic premise of UC is to foster instant communication between workers beyond the traditional phone and e-mail and into voice, video, IM, and wireless.

Unified Computing

The Unified Computing System is designed to simplify traditional architectures and dramatically reduce the number of devices that must be purchased, cabled, configured, powered, cooled, and secured in the data centre. The Unified Computing System is a next-generation data centre platform that unites computer, network, storage access, and virtualization into a cohesive system designed to reduce Total Cost of Ownership and increase business agility. The system integrates a low-latency, lossless 10GE unified network fabric with enterprise-class, x86-architecture servers.

SAM-T Provisioning Software

The System Administration Management Tool (SAMT-T) has been developed to provide system administrators with a one stop configuration portal for Cisco Unified Communications and Contact Centre systems including CUCM, UCXN, UCCX. Utilising the Cisco provided API, SAM-T allows the system administrator to manage difficult or repetitive tasks, automate process and create a custom dashboard that displays information about their UC systems. The SAM-T intuitive dashboard provides automated simplified provisioning. SAM-T provides the system administrator with a comprehensive dashboard that displays dashboard modules and quick links to the configuration or management automated provisioning and management features required.

ITIC Partners